Terms & Conditions

We are Simply Granola, this is our website available at http://www.simplygranola.co.za, and these are our legal terms, including our:

• Terms of use - which you agree to by visiting this website; and
• Terms of sale - which you agree to when you place an order through this website

We may change any of these terms at any time by updating this web page.

If you have any questions about our legal terms, please contact us.

Terms of use

1. Licence. We grant you a limited licence to use this website.
2. Breach. We may cancel your licence if you breach any of these terms.
3. Framing. You may not frame this website.
4. Capacity. You agree to the terms on the basis that you have the capacity to visit this website.
5. Accurate information. You promise that you will give this website only accurate information.
6. Ownership. We or our third party licensors own all rights in this website.
7. Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners' property.
8. Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission.
9. Own risk. You use this website at your own risk and we make no warranties about it.
10. Indemnity. You indemnify us against any liability related to your use of this website.
11. Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.
12. Indirect damages. We will never be responsible for any indirect damages.

Terms of sale

1. Introduction. These terms cover any transactions where we provide goods to you through this website.
2. The parties. We are the vendor under these terms. You are the customer under these terms.
3. Duration. These terms commence when you accept them and continue until terminated.
4. Orders. You place orders with us on the following basis:
   • you warrant that you have the legal capacity to enter into the transaction;
   • we will indicate the acceptance of your order by delivering the goods to the address indicated by you or allowing you to collect them and only at that point will an agreement of sale between you and us come into effect. This is irrespective of any communication with us that payment has been received or goods has been dispatched.
   • we may cancel any order, but we will attempt to refund any money received in our account, less expenses;
   • we conclude an agreement where you are domiciled and the laws of the Republic of South Africa will apply to the agreement; and
   • each order is a separate agreement, but you breach all of them if you breach one.
5. Goods. We sell the goods to you on the following basis:
   • you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise;
   • by purchasing on our site you agree to the shipping policy as set out over here
   • we will do our best to dispatch the goods as soon as possible after you have placed an order, but we are not liable and you may not cancel an order if we do not do so timeously;
   • risks related to the goods pass to you on delivery;
   • ownership in the goods passes to you only on delivery to you or collection by you; and
   • you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.
6. Returns / Refunds. 
   • all issues with items received must be logged within 5 days of receiving your parcel
   • if you received incorrect items, or received a parcel with items missing, we will collect the incorrect items and send a replacement parcel at no cost to you or issue credit to value of the missing/incorrect items - whichever you choose;
   • no refunds or returns for edible items will be processed;
   • under certain circumstances we will consider issuing credit for your order should you wish to return the goods - please contact us at hello@simplygranola.co.za and we can chat, unfortunately we do not offer refunds;
   • all costs pertaining to the return of goods will be for your account and additional invoicing will be sent prior to the return of the items;
   • a handling fee of R50 will be charged for the return of the goods - this is to replace damaged packaging, repacking on our side and getting the stock into a resellable state.
7. Black Friday or any other sale related terms and conditions are set out over here
8. Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system.
9. Intellectual property. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.
10. Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.
11. Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason. You acknowledge that stock of all goods is limited and that pricing may change at any time without notice to you.
12. Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them.
13. Indirect damages excluded. We are not liable for any other losses that they may cause you.
14. Breach. Please don't breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law.
15. Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, have to terminate to comply with a law, or providing the goods has become impractical. If we need to, we will give you as much notice as possible in writing.
16. Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails. The arbitration will be ad hoc, held in Johannesburg, South Africa and an award will be final and binding on the parties.  An arbitrator will be appointed by mutual agreement between the parties, failing which, by the Arbitrators Association of South Africa or its equivalent.  The law of the Republic of South Africa will apply to this agreement, including, but not limited to its validity to be arbitrated.  The latest UNCITRAL rules will apply to the arbitration proceedings.
17. Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others' email addresses and choose their respective street addresses as their service addresses for all legal documents, but they may change either address on 14 calendar days written notice to the other.
18. Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.
19. Entire agreement. The agreement is the entire agreement between the parties on the subject.
20. Changes. If we change this agreement by updating this web page, any changes will only apply to future orders.
21. Governing law. South African law governs this agreement.
22. Jurisdiction. You consent to the jurisdiction of the Magistrate's Court.